FAQs

1. How can I locate a specific item?

Use the search function at the top of our website or browse by category. Filters and sorting tools are available to help refine your results.

2. Is there a wishlist feature?

Yes, simply click “Add to Wishlist” on any product page. Items remain in your wishlist if you’re logged into your account.

3. How do I check if an item is available?

Availability is displayed on every product page. You’ll see “Add to Cart” if it’s in stock, or a notice if temporarily unavailable.

4. Can I shop without registering?

Yes, guest checkout is available. However, having an account allows faster checkout, order tracking, and access to exclusive promotions.

1. What payment methods do you accept?

We currently support:

• Major credit and debit cards
• PayPal
• Direct bank transfers

2. Is it safe to enter my payment details?

Yes. All payment data is encrypted via SSL and processed through certified payment gateways to ensure your security.

3. Can I use a discount or promo code?

Absolutely. You can enter valid codes during checkout before finalizing your payment.

4. What should I do if my payment doesn’t go through?

First, verify your payment information. If it still fails, try an alternative method or contact your bank. Feel free to contact us if you need support.

1. What is your return policy?

Items in original condition may be returned within 180 days. We offer a return window of up to 180 days for select product categories. Please refer to your product’s page or receipt for details.

2. How do I return an item?

Use the return instructions included in your shipping confirmation email. Be sure to include your order number and return the item in its original packaging.

3. Who is responsible for return shipping?

• If the return is due to our error (e.g., incorrect or defective item), we will cover the shipping cost.
• For all other reasons, return shipping is the customer’s responsibility.

4. Can I request an exchange?

Yes. We support exchanges for different sizes or colors, based on availability. Contact support@chromacloset.com with your order number to begin the process.